Customer Care Technician

Full Time | Cedar Falls, IA

As a Customer Care Technician, you’ll learn about our exclusive line of speech-generating devices so you can work through repairs on client devices while communicating with the client, their family, and our vendors. This is an entry level position where you will:

Provide high quality customer support to clients and their families when a device repair is necessary (email, text, and phone.)
Communicate with clients and their families when a device is received and upholds continuity of communication throughout the repair process
Produce a quality product by having a strong attention to detail and the ability to troubleshoot after the device arrives to our office.

If you’re great with processes and procedures, open to working hands-on with technology, and looking for a truly rewarding career, this might be the position for you!

Please send your resume and cover letter to careers@talktometechnologies.com
Attn: Joseph Becker, Director of Manufacturing & Shipping by Thursday, October 6th

Key skills for this position

Familiarity with personal computers.
Top notch customer service skills.
Attention to detail and craftsmanship.
Ability to follow detailed instructions, processes, and procedures.

Training will be provided!

What we do at TTMT

Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions.

What we offer our employees

Work hours for this position are 8:00 - 4:30 M-F to start. Flexible Scheduling available after training!
Competitive Pay
Generous Paid Time Off
Paid Holidays
Paid Maternity, Paternity, & Foster Care Leave
Paid Family Care Leave - Additional time off to take for family needs
Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company Provided Life Insurance
Voluntary Dependent Care Account & Flex Spending Account
Voluntary Life Insurance & Disability Insurance Coverages
Supportive & Collaborative Culture
Growing Company with Internal Growth Opportunities
Training and Education Provided
Community Involvement
Family Owned & Operated with a heavy focus on Work-Life Balance

manufacturing and shipping director Joseph

Employee Reviews

Opportunities

TTMT Provides great learning opportunities and a client focused environment. Everyone is working towards a shared mission to give AAC solutions to those in need, Bringing speech to life. TTMT is a loving and welcoming workplace!

- Trae Eenhuis, Director of Client Support and Education

Highly Recommend

Not only is it rewarding knowing what we do helps others in need, but it is an awesome work environment! Everyone is willing to help each other. Whether we are in the same department or not! So even if emergencies come down, I know that I'm not facing it alone!

- Abigail Vega, Marketing Associate

Amazing Environment

We celebrate everybody's successes and nobody's ever unavailable to help. It's an amazing environment to work in!

- Mikaela Reth, Office Manager

Learn more about our company

Learn about the AAC technology that powers our company

wego™ A

Available screen sizes:
5" | 7" | 10" | 13"

Communicate in style! Powerful, portable and flexible. Our exclusive wego A family of speech-generating devices are ideal solutions for children and adults with communication difficulties.

wegowrite™

Available screen size: 7"

Next-generation type-to-talk. Like a friend who can complete your sentences, the wegowrite-D with intelligent word prediction drastically improves typing speed for effortless communication.

zuvo™

Available screen sizes:
10" | 12" | 16"

Powerful, flexible and sleek. Designed to adapt to you (not the other way around), the zuvo family of speech-generating devices offers more ways to communicate than ever before.

eyespeak™

Available screen sizes:
12" | 16"

Say it with your eyes! The eyespeak communication systems are the perfect solution to communication and physical difficulties at home, school or on the road.

Talk to Me Technologies is an Equal Opportunity Employer.

We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, ancestry, national origin, citizenship, sex or gender, medical status (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Talk to Me Technologies makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through your rights under the EEO here.

*Based on client satisfaction surveys received and tallied for 2020. -D devices meet the E2510 guidelines of most insurance programs and are dedicated for communication purposes only. -PLUS devices provide access to additional features including email and phone/text, internet, environmental controls and more. -D devices may be unlocked following purchase for a small fee. Contact us for more details. *Contact us for complete details on warranty coverage. **Estimated, average battery life. Spark™ Symbols ©Talk To Me Technologies, LLC. Talk To Me Technologies complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Grid, AlphaCore, Super Core, Avaz, CoughDrop, PODD, Speak For Yourself, GoTalk NOW PLUS, TouchChat®, Predictable, Proloquo2go, Proloquo4Text, Widget, Snaps, Apple/iOS, Acapela, Nuance, RealSpeak and Cereproc are copyright of their respective owners.

Dialogue AAC™ is a trademark of PRC-Saltillo. All rights reserved. LAMP Words for Life™ is a trademark of PRC-Saltillo. All rights reserved. The LAMP Treatment Approach is a trademark of the Center for AAC & Autism. All rights reserved. For more information about LAMP Words for Life and its features, please see https://aacapps.com/support. TouchChat® is a registered trademark of PRC-Saltillo. All rights reserved. For more information about TouchChat and its features, please see https://touchchatapp.com/support/articles/faq/quick-reference-guide. WordPower™ is a trademark of Inman Innovations. All rights reserved. SymbolStix®, Copyright 2020, SymbolStix, LLC. All rights reserved. Used with permission.