Manufacturing and Shipping header

Customer Care Technician

Full Time | Cedar Falls, IA

As a Customer Care Technician, you’ll learn about our exclusive line of speech-generating devices so you can work through repairs on client devices while communicating with the client, their family, and our vendors.

  • You will provide high quality customer support to clients and their families when a device repair is needed.
  • You will connect with the client’s team as well as members of our ttmt360 team, so they know what's happening throughout the repair process.
  • Your attention to detail will make it so each client gets their device back functioning perfectly, in a timely fashion.
  • Your day-to-day supplies include hand tools and other small equipment to work through repairs and stock our device and accessory inventory.


Our Manufacturing & Shipping Teams are unique groups of hard-working individuals focused on getting each client their voice. Together they collaborate to solve problems, tell some fun jokes, and provide a casual, fun work environment. Unlike other manufacturing and shipping roles, our team does not operate heavy equipment or work in a warehouse. We operate in an office setting, each person working both at their desk with their laptop and the designated workspaces where our devices come together.

If you have an eye for detail, are open to working hands-on with technology, and are looking for a causal, engaging team, look no further.

Apply today by sending your resume and cover letter

Attention: Mitch Wolff, Director of Shipping & Repairs

Key skills for this position

  • Familiarity with personal computers.
  • Top notch customer service skills.
  • Attention to detail and craftsmanship.
  • Ability to follow detailed instructions, processes, and procedures.

Training will be provided!

What we do at TTMT

Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions.

What we offer our employees

Our benefits and culture are focused on providing a worklife integration to best support our team. The benefits offered for this role include:

  • Work hours are 8:00 - 4:30 M-F for training, flexible scheduling after training!
  • 401k Plan with 3% Employer Contribution
  • Generous Paid Time Off - 23 days annually (prorated first year)
  • 10 Paid Holidays including a Floating Holiday
  • Paid Parental, Adoption, & Foster Care Leave
  • Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company Provided Life Insurance
  • Voluntary Dependent Care Account & Flex Spending Account
  • Voluntary Life Insurance & Disability Insurance Coverages
  • Supportive & Collaborative Culture
  • Annual performance-based merit increases exceeding national average
  • Growing Company with Internal Opportunities
  • Training and Education Provided including Professional and Personal Wellness
  • Community Involvement


Starting salary range for this role: $35,000 - $40,000

manufacturing and shipping director Joseph

Employee Reviews


TTMT Provides great learning opportunities and a client focused environment. Everyone is working towards a shared mission to give AAC solutions to those in need, Bringing speech to life. TTMT is a loving and welcoming workplace!

- Trae Eenhuis, Director of Client Support and Education

Highly Recommend

Not only is it rewarding knowing what we do helps others in need, but it is an awesome work environment! Everyone is willing to help each other. Whether we are in the same department or not! So even if emergencies come down, I know that I'm not facing it alone!

- Abigail Vega, Marketing Associate

Amazing Environment

We celebrate everybody's successes and nobody's ever unavailable to help. It's an amazing environment to work in!

- Mikaela Reth, Office Manager

Talk to Me Technologies is an Equal Opportunity Employer.

We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, ancestry, national origin, citizenship, sex or gender, medical status (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Talk to Me Technologies makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through your rights under the EEO.