Customer Care Technician

Full Time | Cedar Falls, IA

As a Customer Care Technician, you’ll learn about our exclusive line of speech-generating devices so you can work through repairs on client devices while communicating with the client, their family, and our vendors.

You will provide high quality customer support to clients and their families when a device repair is needed.
You will connect with the client’s team as well as members of our ttmt360 team, so they know what's happening throughout the repair process.
Your attention to detail will make it so each client gets their device back functioning perfectly, in a timely fashion.
Your day-to-day supplies include hand tools and other small equipment to work through repairs and stock our device and accessory inventory.

Our Manufacturing & Shipping Team is a unique group of hard-working individuals focused on getting each client their voice. Together they collaborate to solve problems, tell some fun jokes, and provide a casual, fun work environment. Unlike other manufacturing and shipping roles, our team does not operate heavy equipment or work in a warehouse. We operate in an office setting, each person working both at their desk with their laptop and the designated workspaces where our devices come together.

If you have an eye for detail, are open to working hands-on with technology, and are looking for a causal, engaging team, look no further.

Apply today by sending your resume and cover letter to careers@talktometechnologies.com Attention: Joseph Becker, Director of Shipping & Repairs

Applications accepted through Friday, July 7th, 2023.

Key skills for this position

Familiarity with personal computers.
Top notch customer service skills.
Attention to detail and craftsmanship.
Ability to follow detailed instructions, processes, and procedures.

Training will be provided!

What we do at TTMT

Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions.

What we offer our employees

Our benefits and culture are focused on providing a worklife integration to best support our team. The benefits offered for this role include:

Work hours for this position are 8:00 - 4:30 M-F for training, flexible scheduling after training!
Competitive Pay
Generous Paid Time Off
401k Plan with 3% Employer Contribution
Paid Holidays
Paid Maternity, Paternity, & Foster Care Leave
Paid Family Care Leave - Additional time off to take for family needs
Comprehensive Benefits - Including Medical, Dental, Vision, & Company Paid Life Insurance
Voluntary Dependent Care Account & Flex Spending Account
Voluntary Life Insurance & Disability Insurance Coverages
Supportive & Collaborative Culture
Growing Company with Internal Opportunities
Training and Education Provided including Professional and Personal Wellness
Community Involvement

manufacturing and shipping director Joseph

Employee Reviews

Opportunities

TTMT Provides great learning opportunities and a client focused environment. Everyone is working towards a shared mission to give AAC solutions to those in need, Bringing speech to life. TTMT is a loving and welcoming workplace!

- Trae Eenhuis, Director of Client Support and Education

Highly Recommend

Not only is it rewarding knowing what we do helps others in need, but it is an awesome work environment! Everyone is willing to help each other. Whether we are in the same department or not! So even if emergencies come down, I know that I'm not facing it alone!

- Abigail Vega, Marketing Associate

Amazing Environment

We celebrate everybody's successes and nobody's ever unavailable to help. It's an amazing environment to work in!

- Mikaela Reth, Office Manager

Learn more about our company

Learn about the AAC technology that powers our company

wego™ A

Available screen sizes:
5" | 7" | 10" | 13"

Communicate in style! Powerful, portable and flexible. Our exclusive wego A family of speech-generating devices are ideal solutions for children and adults with communication difficulties.

eyespeak™

Available screen sizes:
12" | 16"

Say it with your eyes! The eyespeak communication systems are the perfect solution to communication and physical difficulties at home, school or on the road.

zuvo™

Available screen sizes:
10" | 12" | 16"

Powerful, flexible and sleek. Designed to adapt to you (not the other way around), the zuvo family of speech-generating devices offers more ways to communicate than ever before.

Talk to Me Technologies is an Equal Opportunity Employer.

We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, ancestry, national origin, citizenship, sex or gender, medical status (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Talk to Me Technologies makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through your rights under the EEO.