Customer Care Coordinator

Full Time | Cedar Falls, IA

 

As a Customer Care Coordinator, you’ll provide the highest level of customer support for our clients and the rest of the TTMT360 team through communication, precision, and timeliness. This is an entry level position, you will have extensive training to learn about our exclusive line of speech-generating devices so you can:

  • Provide support for clients via phone, video, email and in-house.
  • Deliver excellent customer service by troubleshooting with clients to get to the root issue.
  • Prep equipment and accessories prior to shipment
  • Help review and test our programs to give the best customer experience

If you enjoy helping people and asking questions to get to the root cause of their issue this may be the right position for you!

Please send your resume and cover letter to careers@talktometechnologies.com 
Attn: Trae Eenhuis, Director of Client Support & Education by Thursday, October 6th

Key skills for this position

  • Top-notch customer service skills.
  • Excellent problem-solving abilities.
  • Training will be provided!

What we do at TTMT

Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions.

What we offer our employees

  • Work hours for this position are 8:00 - 4:30 M-F for training, flexible scheduling after training!
  • Work from home after 6 months training!
  • Competitive Pay
  • Generous Paid Time Off
  • Paid Holidays
  • Paid Maternity, Paternity, & Foster Care Leave
  • Paid Family Care Leave - Additional time off to take for family needs
  • Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company Provided Life Insurance
  • Voluntary Dependent Care Account & Flex Spending Account
  • Voluntary Life Insurance & Disability Insurance Coverages
  • Supportive & Collaborative Culture
  • Growing Company with Internal Growth Opportunities
  • Training and Education Provided
  • Community Involvement
  • Family Owned & Operated with a heavy focus on Work-Life Balance
Support director Trae

Employee Reviews

Opportunities

TTMT Provides great learning opportunities and a client focused environment. Everyone is working towards a shared mission to give AAC solutions to those in need, Bringing speech to life. TTMT is a loving and welcoming workplace!

- Trae Eenhuis, Director of Client Support and Education

Highly Recommend

Not only is it rewarding knowing what we do helps others in need, but it is an awesome work environment! Everyone is willing to help each other. Whether we are in the same department or not! So even if emergencies come down, I know that I'm not facing it alone!

- Abigail Vega, Marketing Associate

Amazing Environment

We celebrate everybody's successes and nobody's ever unavailable to help. It's an amazing environment to work in!

- Mikaela Reth, Office Manager

Learn about the AAC technology that powers our company

wego A Family

wego™ A

Available screen sizes:
5" | 7" | 10" | 13"

Communicate in style! Powerful, portable and flexible. Our exclusive wego A family of speech-generating devices are ideal solutions for children and adults with communication difficulties.

wegowrite Family

wegowrite™

Available screen size: 7"

Next-generation type-to-talk. Like a friend who can complete your sentences, the wegowrite-D with intelligent word prediction drastically improves typing speed for effortless communication.

zuvo Family

zuvo™

Available screen sizes:
10" | 12" | 16"

Powerful, flexible and sleek. Designed to adapt to you (not the other way around), the zuvo family of speech-generating devices offers more ways to communicate than ever before.

eyespeak™

Available screen sizes:
12" | 16"

Say it with your eyes! The eyespeak communication systems are the perfect solution to communication and physical difficulties at home, school or on the road.

Talk to Me Technologies is an Equal Opportunity Employer.

We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, ancestry, national origin, citizenship, sex or gender, medical status (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Talk to Me Technologies makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through your rights under the EEO here.

*Based on client satisfaction surveys received and tallied for 2020. -D devices meet the E2510 guidelines of most insurance programs and are dedicated for communication purposes only. -PLUS devices provide access to additional features including email and phone/text, internet, environmental controls and more. -D devices may be unlocked following purchase for a small fee. Contact us for more details. *Contact us for complete details on warranty coverage. **Estimated, average battery life. Spark™ Symbols ©Talk To Me Technologies, LLC. Talk To Me Technologies complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Grid, AlphaCore, Super Core, Avaz, CoughDrop, PODD, Speak For Yourself, GoTalk NOW PLUS, TouchChat®, Predictable, Proloquo2go, Proloquo4Text, Widget, Snaps, Apple/iOS, Acapela, Nuance, RealSpeak and Cereproc are copyright of their respective owners.

Dialogue AAC™ is a trademark of PRC-Saltillo. All rights reserved. LAMP Words for Life™ is a trademark of PRC-Saltillo. All rights reserved. The LAMP Treatment Approach is a trademark of the Center for AAC & Autism. All rights reserved. For more information about LAMP Words for Life and its features, please see https://aacapps.com/support. TouchChat® is a registered trademark of PRC-Saltillo. All rights reserved. For more information about TouchChat and its features, please see https://touchchatapp.com/support/articles/faq/quick-reference-guide. WordPower™ is a trademark of Inman Innovations. All rights reserved. SymbolStix®, Copyright 2020, SymbolStix, LLC. All rights reserved. Used with permission.