Apply today by sending your resume and cover letter
Attention: Caleb Gabel, Director of Marketing
Claims Coordinator
Full Time | Cedar Falls, IA
It is the responsibility of the Claims Coordinator to oversee the timely and efficient filing of all claims, to maintain regular follow-up with ‘in-process’ claims, to re-file and appeal denied claims in an assertive and professional manner, upholding integrity while securing payment effectively.
Essential job functions
- Maintain claims caseload, prepare necessary paperwork and submit in a timely manner meeting department deadlines.
- Utilize insurance portals or other software for timely completion and follow up of claims.
-
Follow up with claims in process via phone call or other appropriate communication
channels within department timeline goals. -
Retrieves and processes incoming mail, fax, and payment remittance notices in
accordance with department processes daily. - Receive payments and process following department procedures.
- Work cross-departmentally to ensure timely, accurate claim processing.
- Document CRM as required in department processes to ensure knowledge is shared and customers’ experiences are consistent.
- Communicate with leadership regarding quality concerns, safety issues, and overall big picture health of the department (efficiencies, ideas, needs, etc.)
- Come prepared to regular 1:1s with assigned agenda and top-of-mind items.
- Support sustainable practices by reducing waste and resource use while contributing to efforts that lower emissions and improve energy efficiency.
- Other duties as assigned
Smartbox is an Equal Opportunity Employer.
We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, ancestry, national origin, citizenship, sex or gender, medical status (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Smartbox makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through your rights under the EEO.
Submit your resume and cover letter to the attention of:
Sara Holven, Director of Claims
Key skills for this position
- Previous claims experience preferred
- Strong attention to detail
- Effective organizational and time management skills
What we do at Smartbox
Smartbox is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions.
What we offer our employees
Our benefits and culture are focused on providing a worklife integration to best support our team. The benefits offered for this role include:
- Work hours are 8:00 - 4:30 M-F for training, flexible scheduling after training!
- Hybrid work from home after 12 months training
- 401k Plan with 3% Employer Contribution
- Generous Paid Time Off - 23 days annually (prorated first year)
- 10 Paid Holidays including a Floating Holiday
- Paid Parental, Adoption, & Foster Care Leave
- Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company Provided Life Insurance
- Voluntary Dependent Care Account & Flex Spending Account
- Voluntary Life Insurance & Disability Insurance Coverages
- Supportive & Collaborative Culture
- Annual performance-based merit increases exceeding national average
- Growing Company with Internal Opportunities
- Training and Education Provided including Professional and Personal Wellness
- Community Involvement
Compensation
Fixed starting salary of $40,000
Claims Coordinator
Full Time | Cedar Falls, IA
It is the responsibility of the Claims Coordinator to oversee the timely and efficient filing of all claims, to maintain regular follow-up with ‘in-process’ claims, to re-file and appeal denied claims in an assertive and professional manner, upholding integrity while securing payment effectively.
Essential job functions:
- Maintain claims caseload, prepare necessary paperwork and submit in a timely manner meeting department deadlines.
- Utilize insurance portals or other software for timely completion and follow up of claims.
-
Follow up with claims in process via phone call or other appropriate communication
channels within department timeline goals. -
Retrieves and processes incoming mail, fax, and payment remittance notices in
accordance with department processes daily. - Receive payments and process following department procedures.
- Work cross-departmentally to ensure timely, accurate claim processing.
- Document CRM as required in department processes to ensure knowledge is shared and customers’ experiences are consistent.
- Communicate with leadership regarding quality concerns, safety issues, and overall big picture health of the department (efficiencies, ideas, needs, etc.)
- Come prepared to regular 1:1s with assigned agenda and top-of-mind items.
- Support sustainable practices by reducing waste and resource use while contributing to efforts that lower emissions and improve energy efficiency.
- Other duties as assigned
Submit your resume and cover letter to the attention of:
Sara Holven, Director of Claims
Key skills for this position
- Commitment to detail
- Excellent written and verbal communication skills
- Proficient with excel and other tracking mechanisms.
What we do at Smartbox
Smartbox is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions.
What we offer our employees
Our benefits and culture are focused on providing a worklife integration to best support our team. The benefits offered for this role include:
- Work hours are 8:00 - 4:30 M-F for training, flexible scheduling after training!
- Hybrid work from home after 6 months training
- 401k Plan with 3% Employer Contribution
- Generous Paid Time Off - 23 days annually (prorated first year)
- 10 Paid Holidays including a Floating Holiday
- Paid Parental, Adoption, & Foster Care Leave
- Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company Provided Life Insurance
- Voluntary Dependent Care Account & Flex Spending Account
- Voluntary Life Insurance & Disability Insurance Coverages
- Supportive & Collaborative Culture
- Annual performance-based merit increases exceeding national average
- Growing Company with Internal Opportunities
- Training and Education Provided including Professional and Personal Wellness
- Community Involvement
Compensation
Fixed starting salary of $40,000
Smartbox is an Equal Opportunity Employer.
We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, ancestry, national origin, citizenship, sex or gender, medical status (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Smartbox makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through your rights under the EEO.