Client Support and Education Department icon.

Customer Care Coordinator

Full Time | Cedar Falls, IA

As a Customer Care Coordinator, you’ll provide the highest level of customer support for our clients and the rest of the TTMT360 team through communication, precision, and timeliness. This is an entry level position, you will have extensive training to learn about our exclusive line of speech-generating devices so you can:

  • Provide support for clients via phone, video, email and in-house.
  • Deliver excellent customer service by troubleshooting with clients to get to the root issue.
  • Help review and test our programs to give the best customer experience

 

If you enjoy helping people and asking questions to get to the root cause of their issue this may be the right position for you!

Circle headshot of Trae Eenhuis.
Submit your resume and cover letter to the attention of:
Trae Eenhuis, Director of Client Support and Education

Key skills for this position

  • Top-notch customer service skills.
  • Excellent problem-solving abilities.

What we do at TTMT

Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions.

What we offer our employees

Our benefits and culture are focused on providing a worklife integration to best support our team. The benefits offered for this role include:

  • Work hours are 8:00 - 4:30 M-F for training, flexible scheduling after training!
  • Hybrid work from home after 6 months training
  • 401k Plan with 3% Employer Contribution
  • Generous Paid Time Off - 23 days annually (prorated first year)
  • 10 Paid Holidays including a Floating Holiday
  • Paid Parental, Adoption, & Foster Care Leave
  • Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company Provided Life Insurance
  • Voluntary Dependent Care Account & Flex Spending Account
  • Voluntary Life Insurance & Disability Insurance Coverages
  • Supportive & Collaborative Culture
  • Annual performance-based merit increases exceeding national average
  • Growing Company with Internal Opportunities
  • Training and Education Provided including Professional and Personal Wellness
  • Community Involvement

Compensation

Fixed starting salary of $40,000

Talk to Me Technologies is an Equal Opportunity Employer.

We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, ancestry, national origin, citizenship, sex or gender, medical status (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Talk to Me Technologies makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through your rights under the EEO.

Marketing department icon.
Circle headshot of Caleb Gabel.
Apply today by sending your resume and cover letter
Attention: Caleb Gabel, Director of Marketing
Client Support and Education Department icon.

Customer Care Coordinator

Full Time | Cedar Falls, IA

As a Customer Care Coordinator, you’ll provide the highest level of customer support for our clients and the rest of the TTMT360 team through communication, precision, and timeliness. This is an entry level position, you will have extensive training to learn about our exclusive line of speech-generating devices so you can:

  • Provide support for clients via phone, video, email and in-house.
  • Deliver excellent customer service by troubleshooting with clients to get to the root issue.
  • Help review and test our programs to give the best customer experience

 

If you enjoy helping people and asking questions to get to the root cause of their issue this may be the right position for you!

Talk to Me Technologies is an Equal Opportunity Employer.

We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, ancestry, national origin, citizenship, sex or gender, medical status (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Talk to Me Technologies makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through your rights under the EEO.

Circle headshot of Trae Eenhuis.
Submit your resume and cover letter to the attention of:
Trae Eenhuis, Director of Client Support and Education

Key skills for this position

  • Top-notch customer service skills.
  • Excellent problem-solving abilities.

What we do at TTMT

Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions.

What we offer our employees

Our benefits and culture are focused on providing a worklife integration to best support our team. The benefits offered for this role include:

  • Work hours are 8:00 - 4:30 M-F for training, flexible scheduling after training!
  • Hybrid work from home after 6 months training
  • 401k Plan with 3% Employer Contribution
  • Generous Paid Time Off - 23 days annually (prorated first year)
  • 10 Paid Holidays including a Floating Holiday
  • Paid Parental, Adoption, & Foster Care Leave
  • Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company Provided Life Insurance
  • Voluntary Dependent Care Account & Flex Spending Account
  • Voluntary Life Insurance & Disability Insurance Coverages
  • Supportive & Collaborative Culture
  • Annual performance-based merit increases exceeding national average
  • Growing Company with Internal Opportunities
  • Training and Education Provided including Professional and Personal Wellness
  • Community Involvement

Compensation

Fixed starting salary of $40,000